Ignacio Bernal Echeverria, Global Chief Technology Officer at BBVA, explains during his Digital Workforce Summit presentation how BBVA leveraged AI to find a better way to serve the bank’s 17 million customers in more than 13 countries.
DWS Video: Ignacio Bernal Echeverria, BBVA
July 13, 2018
The Intelligent Contact Center
Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.
In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.
Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.