Junichi Kudo of NTT Communications discusses the telecommunications company’s deployment of a Japanese version of Amelia, known as Cotoha. NTT Communications hired Amelia to enhance customer support, particularly during off hours.
NTT Communications + Amelia: A Partner Story
June 8, 2020
The Intelligent Contact Center
Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.
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