A Beginner’s Guide to Conversational AI

Crossing the bridge between digital assistants/chatbots and real Conversational AI requires, at the very least, a fuller understanding of how the technology works and differs from other types, and its potential business value.

True Conversational AI is far more versatile than rudimentary chatbots that have been available in the market for years. In this white paper, A Beginner's Guide to Conversational AI, we provide points of consideration for companies pursuing a near- or long-term technology strategy that includes the use of Conversational AI solutions and Digital Employees.

Learn how to deploy and maintain sophisticated and scalable Conversational AI agents.

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The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

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