Amelia: A Next-Generation Digital Insurance Agent

July 16, 2020

In our new white paper, we explore how Conversational AI in insurance is redefining how customers interact with providers.

AI is redefining how customers interact with insurance providers. There are more than 50 AI use cases already in operation for insurance companies, and nearly one in five insurers have already implemented at least one AI technology, according to McKinsey. By enabling Conversational AI to handle customer interactions, insurers have improved the speed and accuracy of the services they deliver.

Given the wide variety of insurance use cases for AI, organizations must be cognizant of how best to deploy this technology. In some cases, AI-based agents — in some cases called Digital Colleagues or Digital Employees — can serve alongside human colleagues as assistant agents or “Whisper Agents.”

In this white paper, we examine how Amelia, our Digital Colleague, is ideally suited to fill the Whisper Agent role, providing next-generation support and collaboration to human workers, allowing insurance providers to build their own hybrid workforces.

Download the Free White Paper

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A Beginner’s Guide to Conversational AI

Crossing the bridge between digital assistants/chatbots and real Conversational AI requires a fuller understanding of how the technology works and its potential business value.

In our latest white paper, A Beginner's Guide to Conversational AI, we explore these subjects for companies pursuing a near- or long-term technology strategy that includes Conversational AI solutions and Digital Employees.

Download our white paper to learn how to generate business value with Conversational AI.