Amelia: A Next-Generation Digital Insurance Agent

In our new white paper, we explore how Conversational AI in insurance is redefining how customers interact with providers.

AI is redefining how customers interact with insurance providers. There are more than 50 AI use cases already in operation for insurance companies, and nearly one in five insurers have already implemented at least one AI technology, according to McKinsey. By enabling Conversational AI to handle customer interactions, insurers have improved the speed and accuracy of the services they deliver.

Given the wide variety of insurance use cases for AI, organizations must be cognizant of how best to deploy this technology. In some cases, AI-based agents — in some cases called Digital Colleagues or Digital Employees — can serve alongside human colleagues as assistant agents or “Whisper Agents.”

In this white paper, we examine how Amelia, our Digital Colleague, is ideally suited to fill the Whisper Agent role, providing next-generation support and collaboration to human workers, allowing insurance providers to build their own hybrid workforces.

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The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

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