The global COVID-19 pandemic has had a profound impact on the way the world works and operates. As the virus spread across the globe, country borders shut down and travel ground to a halt, making activities that people once took for granted, such as leisure travel and business trips, distant and deeply missed memories.
People are now travelling again, and the industry is struggling to keep up with demand. The appetite among travel and hospitality companies to digitally transform their businesses has never been greater, and with the accelerating travel comeback, there has never been a better time for the industry to invest in digital tools like automation and AI.
In this white paper, we examine how Conversational AI will help the travel and hospitality industry to not only recover but thrive in the post-pandemic world.