Conversational AI & The Return to Travel

How virtual agents will help travel and hospitality companies recover and thrive post-pandemic.

The global COVID-19 pandemic has had a profound impact on the way the world works and operates. As the virus spread across the globe, country borders shut down and travel ground to a halt, making activities that people once took for granted, such as leisure travel and business trips, distant and deeply missed memories.

With travelers once again on the road and in the air, the travel industry’s appetite to digitally transform their businesses has never been bigger in order to accommodate visitors' return. And with lingering health and safety concerns, mass labor shortages, and ever-changing travel regulations, there has never been a better time, or a greater need, for the industry to invest heavily in digital tools like Intelligent Automation and Conversational AI.

In this white paper, we examine how Conversational AI will help the travel and hospitality industry to not only recover but thrive in the post-pandemic world.

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The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

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