In this white paper, we explore how Conversational AI in insurance is redefining how customers interact with providers.
AI is redefining how customers interact with insurance providers. By deploying Conversational AI to handle customer interactions, insurers have improved the speed and accuracy of the services they deliver.
Given the wide variety of opportunities for AI in insurance, organizations must be cognizant of how best to deploy this technology. In some cases, Conversational AI-powered Intelligent Virtual Agents (IVA) drive the most value when deployed to serve alongside human colleagues as “Whisper Agents.”
In this white paper, we examine how Amelia, the market-leading Conversational AI platform, excels in the Whisper Agent role, providing exceptional, collaborative support to human colleagues and helping insurers deliver best-in-class customer experiences.