Digital Banking: Delivering Superior Customer Service with Conversational AI

June 2, 2020

Many retail banks, facing a deluge of customer service calls, are relying more than ever on technology to boost call center operations — in particular, conversational AI agents that can engage directly with customers for rapid and real-time banking transactions and resolutions.

Download our white paper to learn how banks can use conversational AI to relieve the pressure on high-volume call centers.

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A Beginner’s Guide to Conversational AI

Crossing the bridge between digital assistants/chatbots and real Conversational AI requires a fuller understanding of how the technology works and its potential business value.

In our latest white paper, A Beginner's Guide to Conversational AI, we explore these subjects for companies pursuing a near- or long-term technology strategy that includes Conversational AI solutions and Digital Employees.

Download our white paper to learn how to generate business value with Conversational AI.