Everest Group: Reimagining the Employee Experience in the Age of Artificial Intelligence

“Reimagining the Employee Experience in the Age of Artificial Intelligence” looks at the future of work and identifies key enabling technologies that can improve EX, can drive higher employee satisfaction, greater productivity and higher profitability.

In this era of digital disruption, attracting and retaining customers through enhanced customer experience is top of mind. However, businesses should also prioritize employee experience (EX). Higher employee satisfaction results in a more motivated and efficient workforce, and directly impacts customer service quality. Furthermore, enterprises that drive initiatives to enhance EX are also four times more profitable than those that don’t, as discussed in a recent Harvard Business Review study.

Everest Group, a leading industry analyst firm, which previously rated Amelia as the leader in IT operations automation, has collaborated with Amelia on this new research report. The study shows how different cognitive AI tools can be used together to enhance the experience for all employees within an enterprise. It provides a case study from a leading hotel company which uses Amelia as a virtual agent to quickly resolve employee IT service desk queries. The paper also showcases the potential for AI technologies, such as those in Amelia AIOps (formerly 1Desk), to benefit businesses in various scenarios, from improving employee hiring and onboarding, to empowering employees with real-time information.

Previous Next

The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

Learn More