Reinventing the Business with Cognitive Digital Labor

Learn more about cognitive technologies and how they may be able to help your business achieve its goals.

Digital labor is about to reinvent business, from back-end to front-ends of
business operations, and thereby redefine the way business and IT are
practiced, used, and leveraged for 21st century digital business. The new
cognitive digital labor:

  • Replaces and augments repetitive lower-skilled labor using digital labor
  • Continuously improves when learning from subject matter experts
  • Is the foundation for reinventing business IT
  • Is the competitive market advantage of 21st century digital business

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The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

Learn More