Reshaping Customer Experiences: Lessons from the Pandemic

May 6, 2021

Download the white paper from the Institute for Digital Transformation, in association with Amelia, for best practices and lessons learned.

How has the pandemic impacted companies' customer experiences, how did companies respond, and how are they leveraging emerging technologies such as Conversational AI to counter disruptions and move beyond them post-pandemic?

The Institute for Digital Transformation, in association with Amelia, hosted a series of Executive Roundtables to explore these areas and more. These conversations formed the basis of a new report, Reshaping the Customer Experience: Lessons from the Pandemic.

The report's findings show that there is a direct relationship between where/how decisions got made and organizational survival. This report can help you and your company answer the question: “Did we get it right?"

Download the Free White Paper

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A Beginner’s Guide to Conversational AI

Crossing the bridge between digital assistants/chatbots and real Conversational AI requires a fuller understanding of how the technology works and its potential business value.

In our latest white paper, A Beginner's Guide to Conversational AI, we explore these subjects for companies pursuing a near- or long-term technology strategy that includes Conversational AI solutions and Digital Employees.

Download our white paper to learn how to generate business value with Conversational AI.