ServiceNow and Amelia: Leverage Two Market-Leading Solutions for Better Employee Services

Download our white paper to learn how your company can take advantage of two market-leading platforms — ServiceNow and the Amelia HyperAutomation Platform — working together.

Your ServiceNow platform provides a powerful workflow engine to get tasks to the right people quickly. However, there’s one barrier to delivering seamless experiences to your users with true automation – many of those tasks still need people to resolve them.

Resolve service requests without human intervention and amplify your ServiceNow investments by putting the Amelia HyperAutomation Platform to work for your company. Amelia can resolve complex, high-volume service requests (not just password reset), freeing your human agents to deal with higher-value work and improving resolution time for users.

With our platform, you benefit from a single dashboard to provide an enterprise-wide view of tasks, processes and digital operations across any enterprise system, from IT to HR to finance.

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The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

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