The Cognitive-Enabled IT Service Desk

When you combine cognitive and autonomics, you can say goodbye to tickets forever.

Traditional approaches to IT service desk operations have reached their limit. The adoption of cognitive-enabled technologies has allowed for new strategies that are focused on agent scalability. Amelia interacts with users and learns to answer their questions and resolve their requests. She also works alongside service desk agents to provide faster, more accurate assistance than current models. In so doing she facilitates greater and more consistent productivity as demand for service grows.

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The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

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