The Intelligent Contact Center

June 30, 2021

How Conversational AI enables enhanced call centers and customer service.

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an enterprise adopting a strategy for what we call the Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line of resolution and support for customers, and to augment human employees through AI and automation in the back-end for more effective resolution from call center agents.

Learn the benefits of this hybrid Conversational AI-IVR approach and why IVRs, as currently deployed, simply will not cut it in today’s hyper-paced digital landscape.

Download the Free White Paper

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A Beginner’s Guide to Conversational AI

Crossing the bridge between digital assistants/chatbots and real Conversational AI requires a fuller understanding of how the technology works and its potential business value.

In our latest white paper, A Beginner's Guide to Conversational AI, we explore these subjects for companies pursuing a near- or long-term technology strategy that includes Conversational AI solutions and Digital Employees.

Download our white paper to learn how to generate business value with Conversational AI.