The Intelligent Contact Center

How Conversational AI enables enhanced call centers and customer service.

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an enterprise adopting a strategy for what we call the Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and to augment human employees through AI and automation in the back-end for more effective resolution from call center agents.

Learn the benefits of this hybrid Conversational AI-IVR approach and why IVRs, as currently deployed, simply will not cut it in today’s hyper-paced digital landscape.

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What It Takes To Build Extraordinary Customer Experiences

Customer service needs to deliver truly extraordinary experiences, ones that make users feel valued, understood, and loyal to your brand.

Read this white paper to explore what elements are necessary to create extraordinary experiences, and the mission, mindset and technology that are required.

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