Transformative Customer Experience (TCX)

Leveraging automation and AI technologies will help businesses develop strong and long-lasting relationships with their customers.

TCX, or Transformative Customer Experience, will be a key strategic differentiator for the enterprise, regardless of size or vertical industry, in the age of digital transformation. Powered by automation, cognitive and AI technologies, enterprises must build TCX into their future IT and business investment plans if they want to get closer to their customers, build long-term customer relationships and dominate their competition.

At IPsoft, we believe in TCX because we know there are pioneering companies that are already making investments to transform and improve how they serve their customers, and gaining real business benefits from this approach.

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The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

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